To liaise closely with Front Office regarding guest room status. Complimentary: ... Sleeper: The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status. The night auditor must evaluate and analyze a particular day’s occupancy report and the housekeeping room status report to find out the correct occupancy status of a hotel. Not every room status will occur for each guestroom during every stay. The room status of the room alerts front office department for sale of the room to the guest, the housekeeping department to get ready the used rooms and make it ready for sale again to the customers and also links the maintenance, engineering and safety department to service all equipments and put in working condition. ... General Manager’s Report − Each department in the hotel is required to send daily sales report to the front office. COORDINATION WITH FRONT OFFICE A flow of information in the reverse direction is also necessary, especially by way of the 'room status report' or the 'housekeeping status report'. To ensure function rooms and toilets are clean before functions start. This enables the front desk and the housekeeping staff to know which rooms have to be cleaned when. Reconcile room status. Number of Children, Company / Travel Agent / Group name, Arrival Date, Departure date, Billing instructions, VIP code etc. The occupancy report prepared by the front desk for April 7, at 3 pm of the same day, lists room 501 as a stay over. 101 OOO 102 OOO 103 OOO 104 DBL 105 DBL 106 OOO 107 OOO 108 DBL 109 DBL 110 DBL 111 VD VI 201 DBL 202 DBL 203 DBL 204 DBL 205 DBL 206 DBL 207 TWN 208 DBL 209 TWN 210 DBL 211 TWN 212 DBL 213 DBL 214 DBL 215 DBL 216 DBL … Pearl of the Pacific. FO Status. 2. In House Report Sample 2. What it is: The housekeeping report shows the property’s room number, front desk status, housekeeping status, departure dates, and unit type. Our host of reports provide you with meaningful insights, enhances visibility into your property and helps you to take result-oriented decisions. Download Sample Reports: In House Report Sample 1. The Housekeeping staff checks each room on every floor and advises their room status through that report of verbal notification. The list also contains vital information such as if the guest is new or repeat, guest preferences about room location or décor. This will help the HK department for cleaning the room as soon as possible. Closing financial activities for a day. After checking the whole part if any dissimilarity appears, then a discrepancy report has to be prepared by the front office agent. The discrepancies feature is used to compare the occupancy status of a room displayed in the Front Office with the occupancy status reported by the Housekeeping personnel. Request. UNIT 12 MANAGING FRONT OFFICE OPERATIONS Structure 12.0 Objectives 12.1 Introduction 12.2 Front Office Functions 12.2.1 Front -of -the-House Operations 12.2.2 Back -of-the-House Operations 12.3 Front Office: Organisational Structure 12.4 The Reservation Office 12.4.1 Types of Reservation System 12.4.2 Accepting or Denying Reservation 12.4.3 Generating Reservation Reports 12.4.4 … Note: For the reservation statuses Arrival, Arrived, Stay Over, Day Use, Due Out, and Departed, the Reservation Status field is displayed with a yellow background if the room belongs to a component room. Housekeepers need to know which rooms are being checked out of so they can replace the sheets, towels, toiletries, etc. A discrepancy occurs when there is a conflict between the Front Office and Housekeeping occupancy status of a room. Occupancy status After reconciling the room rack with housekeeping room report, the front office reception compiles data on the "occupancy" position of the hotel for the day in the form of a report. The "Sleep" discrepancy reflects that Housekeeping status is occupied and Front Office status is vacant. The room attendant may go into a room to clean it and find that the guest has already departed. Control Folio. Floor. To check on the standard of “Turn downs service”. FREE VERSION. Taking backup of the PMS generated reports. Front Office for One Year. Click anywhere into the grid, expanded or not, or use to advance through the grid. The room status discrepancy could have resulted from (a) A walk-in (b) A lock-out (c) A late check-out (d) A skipper 3. 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