After I click print label, a screen show up, but the UPS label image does not load up, instead showing an empty square box. I contacted the seller and they said it should come up thru EBAY, and I told them the page was blank. Not exactly what you expected? If it's been less than 3 days since you opened the request, give the seller more time to get in touch. You can purchase a return postage label through the return request and send it to your buyer. This is important . If you paid with a credit card, it may take up to 30 days to get your money back, depending on your card provider. If you paid with Apple Pay, Google Pay, or a credit card, it may take up to 30 days to get your money back, depending on your card provider. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. Had a problem with a purchase and need to let the seller know? It usually takes 3 to 5 business days to receive a refund to your PayPal account. Had a problem with a purchase and need to let the seller know? If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. 1 min article; Appeal eBay's decision about a return or missing item for buyers. To improve your help experience, please sign in to your account. I opened the return process and Ebay says the expected refund is 15 USD. I got the book, I do not like it at all. Send an eBay postage label. I want to return it. Use TAB key to navigate results. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You'll also find details of how your request is progressing in your Purchase History - opens in new window or tab. Hi I have never done a return before. Are you a seller and need help with a return request? Something went wrong. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. Give buyers another reason to love your listings by offering returns. If you use an eBay return label, tracking details are automatically uploaded. Requesting an eBay shipping label refund is actually very easy. View basket for details. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If not, you should manually add tracking details to the return. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Learn More Need to make a return? eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. as your returns page does not show delivered, even though it did deliver today. PayPal shipping label I have a problem on PayPal shipping label today. I am returning an item and I got a message from ebay that the seller provided a shipping label but every time I go to print it, it spins for a minute and then says something about it not being able to process it at this time and to try again later. Now what? First the label portion doesn't show up on the sample page. I printed 6 labels with no issues this morning. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. When you've opened a request, you can track its progress at any time. Yes. So I was approved to return an item and the page comes up to print the return label, but the box is blank, so I can't print anything. Click on the arrows and a menu will appear. The buyer requests a return. However, I would rather refund customers as soon as I see that they have shipped it back to me as based on the price range of most of my items I would rather keep customers happy. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Ask eBay to step in and help for buyers If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. 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