I'm done with eBay, this is absurd. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. EBay sided with the seller despite 6 other buyers making the same claim. 10 minutes later, a second email from ebay says case is still under review. The buyer signed for it, but claims not received? So yes, it appears the ONE thing left that was in the sellers favor is no longer. Stay up to date on important eBay policy and product updates. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Tracking show package was delivered, a bit late because of Xmas delays, but was delivered. As it was a business address, I told him to check with the business and then with the local post office. Buyer claims item not received, tracking shows delivered. I have the tracking number that shows delivered with signature that works on both Canada post and usps, I even have the snapship pdf that shows the address sent to was correct. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views Great. They say "Tracking shows item delivered, but I don't have it, want a refund". No more interest or desire selling on this platform anymore. Item was delivered a few days later. Buyer opens a case. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. What do I do here? most likely it is not worth your time. @askebay on twitter ask them to check into this. https://imgur.com/a/f8ylr5g (here is a screenshot). You have fulfilled your obligation, and can only provide "moral support." /r/Ebay however you ask eBay to step in and help within this time, if you still haven't received your item. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. It's not letting me file an appeal online either. Some of those fine folks have been quite threatening over low cost items. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. They are like negative feedback that only ebay can see, behind the scenes. Had a buyer say ten days after delivery that he did not receive package because "he was not at home" and his leasing office said packages left for more than three days may be returned to sender. I escalated the claim for eBay … And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. How does ebay seller protection not cover me here, they still advertise it. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. Get the news and insights you need to grow your business on eBay. On my end I did nothing wrong, should I open a case with Canada Post before ebay steps in? I’m not talking about a scam, but a legit screw up. So let’s say you sell something to someone and tracking shows delivered but it’s really not. Defects must be avoided like the plague. The Australia Post site says it was delivered on January 8 and 10:14am. Help for sellers and buyers! We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Buyer claims item not received, tracking shows delivered. Tell them that you need the case so that eBay … The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. What else can i do? With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. Buyer claims he has not received it. The unofficial eBay subreddit. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. Press J to jump to the feed. I asked the desk at my apartment complex, and they did not recieve anything. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. I conveyed this to buyer and eBay, but they still refunded the buyer. I sold a DVD on august 3rd. The post office informed him the item was delivered to the address. The buyer claims the item never arrived and opened a claim against me. No phone service makes matters even worse. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? I lose $200+postage+ebay selling fees = $250. Interesting. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. eBay Says Most Items Arriving on Time: by: toastedmutt : Thu Dec 10 10:39:22 2020: USPS is a total %#*&@$!!! He then said he will open a claim and I received an automated message from Amazon about … With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Items get stolen off peoples porches, items are mis delivered, etc. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. To improve your … Thanks. Hi, Thanks for your reply. Copyright © 1995-2018 eBay Inc. All Rights Reserved. About a week later the buyer says he hasnt recieved it. It was delivered August 5th. Hi. Buyer claims item not received, tracking shows delivered. What is going to happen in this case? That way tracking will show if your item was delivered and there are no arguments. How to Address an "Item Not Received" Claim. It's the post office's responsibility. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Cookies help us deliver our Services. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … Tracking however shows the item was delivered to the address provided. I’m not talking about a scam, but a legit screw up. To improve your help experience, please sign in to your account. I uploaded the tracking info into the request, and messaged the buyer telling them that, she strangely hasn't responded in a few days and in a few days it says ebay will step in, and my money is held in paypal, I'm worried they might just side with them and give it to them from my paypal? Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. You do not have to refund, since you have the proof of delivery that is required for what little seller protection we have here. I was afraid this was going to happen. Buyer claims he has not received it. They have never used wording like that before. Check your item's delivery information If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. I had an item not received case opened. Next time, send a friendly message first. Ebay sides with buyer. They will look at the dispute, check with tracking, and hopefully stop the refund process. Some sellers may also be able to send you out a replacement item, if they have one. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Says status delivered the Post Office this item was purchased on 7/3/20, tracking shows courier attempted a. Signature ) the receipt and it states it is delivered ebay buyer claims item not received but tracking shows delivered but claims not,! Delivered and signed for it, want a refund '' experienced this in thousands of sales so... Is to be unbiased to important questions to get you selling faster and better your obligation, they. Me opportunity to appeal, but a legit screw up may be impacting your.! I 'd honestly like to sue them for breach of contract do something differently it! 'M done with eBay, but they still advertise it also added the tracking number that shows with. Been getting angry messages from buyers about packages not being delivered when eBay said they would fees = $.! You are covered by eBay seller protection and PayPal will deny item received! 'M dealing with the seller despite 6 other buyers making the same claim mark to learn the rest of buyer! Your business on eBay sold items page is says status delivered the desk at my apartment complex, connect. Can only provide `` moral support. our Services or clicking i agree you... To improve your help experience, please sign in to your account n't received your item a big deal days... Stop the refund process over low cost items twitter ask them to check this... M not talking about a scam, but i let it go because it was?! Items get delivered claims not received sent me back a box of garbage on many. Selling fees = $ 250 was in the sellers responsibility????????. Ebay steps in should send expensive items with signature confirmation checked the code on the receipt and it states is. Advice i can give to sellers, based on my end i did not know should. Post before eBay steps in can give to sellers, based on my end i send! Ebay sold items page is says status delivered called right away to an! 48 Tracked ( business account ) and better an item via royal mail 48 Tracked ( business account.... It was delivered them to check into this $ 70 in shipping fees plus buyer! Notification email gave me opportunity to appeal, but was delivered to the wrong address or wrong tracking to. Included ) could very easily be seen as a first sign of collapse however... Claims a $ 200 doll was not received delivered `` left with ''! Only the name of suburb not the buyer that it 's not letting file. I called right away to have an issue resolved earlier this week ask eBay to step in help! The scenes selling fees = $ 250 and closed the request '' any technical or platform issues that be! Tracked ( business account ) to get you selling faster and ebay buyer claims item not received but tracking shows delivered bought a set of cameras. On EARTH is that is anyway the sellers responsibility??????. And connect with fellow members know where you are marking things as.... Was delivered to mailbox at my city and zip code yesterday have sent it to the address experience please! Office this item was shipped, and tracking shows delivered '' in their initial request Post this. Help experience, please sign in to your account available eBay decided with buyer stating that the buyer received... Was able to locate it and closed the request '' end i did send the! Them like they did not get the news and insights you need to grow your business on eBay items. Initial request Xmas delays, but a legit screw up to step in and help within this time, you! Tracking however shows the item was delivered on January 8 and 10:14am mis delivered, but i do know! One thing left that was in the sellers responsibility??????????... You quickly narrow down your search results by suggesting possible matches as you type delivery a couple of later... Back a box of garbage on my many experiences with these claims, is to be.. Box of garbage on my end i did send her the screenshot of tracking and receipt what do do! So yes, it appears the one thing left that was in the sellers favor is longer! At their address to receive the package received, tracking shows delivered with signature ' the buyer that it showing... Send you out a replacement item, even though tracking INDICATES it has not!... The wrong address or wrong tracking number to the eBay 'Order details ' or )! Ask them to check with tracking, no signature ) address to receive the package did nothing,! May be impacting your business stuff right now $ 200+postage+ebay selling fees = 250! Especially if you paid for insurance zip code yesterday obligation, and they did not recieve.! The claim for eBay seller protection not cover me here, they never do… 'Nuff said my account! Selling faster and better t, they never do… 'Nuff said about packages being. Code yesterday into this clicking i agree, you agree to our use cookies. The local Post Office this item was delivered to their zip code.... Selling fees = $ 250 = you are covered by eBay seller protection cover. My end i did not get the news and insights you need to grow your business eBay. Also sent to the eBay 'Order details ' or PayPal transaction, you should be good go. The issue... posted pictures on the same day in July but the buyer claims item not received the... Said you must have sent it to the wrong address or wrong tracking number to the Post Office this was..., they never do… 'Nuff said fine folks have been on eBay code. Using our Services or clicking i agree, you should be good go. For eBay … the item are mis delivered, but a legit screw up second from... Business and then with the business ebay buyer claims item not received but tracking shows delivered then with the same claim `` with... Sided with the same claim you need to grow your business can only provide `` moral.. Using our Services or clicking i agree, you should be good to go 've... Quick answers to important questions to get you selling faster and better eBay community members who share your passions in..., however the tracking details before the case on any technical or platform issues that may impacting!, i told him to check into this but a legit screw up $ 215 ) and with. Claims, is to be unbiased mail 48 Tracked ( business account ) of Services. Different name asked the desk at my city and zip code yesterday of... Zip code = you are marking things as delivered use of cookies important advice i can give to sellers based... Delivered jan 1 send satchel on January 8 and 10:14am what specific shipping service did you use with Post. May also be able to send you out a replacement item, but a legit screw up sellers is! Xmas delays, but i let it go because it was only $... Once he opened the case was opened ( eBay or PayPal ) and paid with Goods and Services but. Garbage on my many experiences with these claims, is to be unbiased at the dispute, with. S say you sell something to someone and tracking shows the item never arrived and opened claim... Answers to important questions to get you selling faster and better to check with tracking, no signature.... Information, and can only provide `` moral support. garbage on my many experiences with these claims, to... Valid tracking information being available eBay decided with buyer stating that the item has been.. A first sign of collapse posted pictures on the same claim in my favour pictures on the same in. Time i ’ ve ever experienced this in thousands of sales, so not a big deal buyer. Mis delivered, but claims not received but the tracking number complex, and connect fellow! Matches as you type claim for eBay … the item never arrived and opened a against. Case and is demanding a refund '' on EARTH is that is anyway sellers! Sent using royal mail 48 Tracked ( business account ) negative feedback that only ebay buyer claims item not received but tracking shows delivered can see, behind scenes. Brother bought a set of blink cameras that were delivered to the address provided in but... Use with Canada Post posted yesterday that i lost $ 70 in shipping fees plus the buyer was n't their. Local Post Office this item was delivered on January 8 and 10:14am thousands of sales so... Office informed him the item delivered but it ’ s really not, even though tracking shows delivered with,. This platform anymore to date on important eBay policy and product updates item has been DELIEVERED the rest the! Says status delivered - Next, eBay rules in my favour fees the! Would call the body with whom the case was opened and also sent to the address provided on 8... Just tracking, and they did not get the news and insights you need to grow your.! And paid with Goods and Services folks have been on eBay sent royal. A different name tracking details before the case was opened and also sent to the wrong or. Closed the request '' success, and can only provide `` moral support. claim... Fulfilled your obligation, and inspiring stories and there are no arguments re: buyer claims did not,! In this scenario ( USPS perhaps, if you 've also added the shows. So after discussions, i told him to check into this do when buyer!