keyboard_arrow_down. What's an agent? Local Deployment” and click “Start” to deploy the SAManage agent on your local computer (for testing purposes). Samanage also includes several capabilities beyond simple helpdesk ticket management. Samanage Agent 1.1.303Collects and sends hardware and software inventory data to your IT department Install the Samanage Agent This custom installer automatically registers with a pre-defined account and license key Command line arguments - Minimally interactive install /u - Unattended install /s - Silent install Exit codes Common exit codes Samanage's service desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations. The agent can see all ongoing, pending, and resolved incidents in the main view. The agent’s name is automatically filled in, while he or she assigns the title, short description, and recipient. Figure 2: SAManage Deployment Tool Select “1. Samanage is a provider of customer service software, as well as IT asset-management solutions. Path: Product Name: Vendor: Version: Size: MD5: 1: C:\Program Files (x86)\Samanage Agent\agent\ruby\bin\SamanageAgent.exe: Ruby interpreter 2.0.0p645 [i386-mingw32] When the Setup Wizard completes, click “Finish” to launch the deployment tool. The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects. Who are the typical users of Samanage? The Samanage has 3 plans - Team USD 19 (Agent/Month/Billed Annually), Business USD 49 (Agent/Month/Billed Annually), Professional USD 69 (Agent/Month/Billed Annually) Free trial: Available. The agent can also select the category or subcategory, the last being unique to Samanage as far as we know. SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. 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